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Please take a moment to share your experience and help us to improve our service.

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* 1. How clear and understandable was the literature we provided?

  Not easy to understand Understood with another's help Could understand  Clear and easy to understand Very easy to understand
Our KFI Literature
Our Application Forms
Our Offer and Information Leaflets
Our Completion Letter and Guide

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* 2. How helpful did you find our website? (Please go to the next question if you've not used it)

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* 3. If you contacted us to discuss your account: (Please go to Q6 if you haven't contacted us)

  Very hard Fairly hard Neither easy nor hard Fairly easy Very easy
How easy was it to find how to contact us?
How easy was it to get through to us?

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* 4. How helpful were the staff members you dealt with?

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* 5. Did we meet your expectations in helping you with your enquiry?

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* 6. How likely is it that you would recommend Pure Retirement to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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* 7. If there are any Pure Retirement staff who have provided exceptional service during your interactions with us, please let us know.

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* 8. Customer Name

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* 9. Customer Account Number

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* 10. We would love to share your comments about our service. Please tick here if you will allow us to use them in our marketing materials.

0 of 10 answered
 

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