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Customer Service Questionnaire

Please take a moment to share your experience and help us to improve our service.

How helpful did you find our website?

Poor

Not very helpful

Helpful

Very Helpful

Comments

How clear & understandable was the literature we provided?

Key Features Illustration (KFI)

Unable to understand

Understood with advisors help

Clear and easy to understand

Very clear and easy to understand

Application form

Unable to understand

Understood with advisors help

Clear and easy to understand

Very clear and easy to understand

Offer and information leaflets

Unable to understand

Understood with advisors help

Clear and easy to understand

Very clear and easy to understand

Completion Letter

Unable to understand

Understood with advisors help

Clear and easy to understand

Very clear and easy to understand

Comments

If you contacted us to discuss your case:

How easy was it for you to contact us?

No contact

Hard

Average

Easy

Very easy

How helpful were the staff members you dealt with?

No contact

Not helpful

Average

Helpful

Very helpful

Comments

Did we meet your expectations in progressing to completion?

Yes

Comments

Customer name

Account number

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Your feedback is important to us

Please take a moment to share your experience

Customer Service Questionnaire

Your feedback is
important to us

Please take a moment to share
your experience