Customer Service Questionnaire

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How clear and understandable was the literature we provided?:

KFI:
Application Form:
Offer and information leaflets:
Completion Letter:
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If you contacted us to discuss your case:

How easy was it for you to contact us?:
How helpful were the staff members you dealt with?:
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Did we meet your expectations in progressing to completion?
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Please take a moment to share your experience

Customer Service Questionnaire

Please take a moment to share your experience and help us to improve our service.

How clear and understandable was the literature we provided?:

If you contacted us to discuss your case: