At Pure Retirement, we're proud of our ever-growing Customer Account Servicing team, who are on hand to support your customers complete their mortgage applications and beyond. The team exclusively deal with the over 55s, and are fully trained on empathy, vulnerable customers and difficult conversations such as bereavement.
Your customers' lives don't stand still, and neither do we. We're here to help your customers build a stronger future whatever their circumstances.
Download our new lifetime mortgage guide designed to explain the process and support we’ll offer your customers during their time with us:
Our Head Of Mortgage Servicing (and recent winner of the Woman In Later Life Lending category in the 2020 Financial Reporter Women’s Recognition Awards) Suzanne Latimer sat down to discuss the steps we’ve taken to ensure market-leading service standards to our customers post-completion. Topics include:
✔ How we ensure we are growing our teams in line with customer needs
✔ The importance of maintaining a service-centred culture
✔ The latest developments and what they mean for customers and advisers
✔ How the pandemic has changed how people interact with their plans – and how we’ve risen to the challenge
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