Pure Retirement are pleased to announce the continued growth of their loan portfolio, meaning that the total value of its serviced loans has exceeded £2bn for the first time thanks to an increase in both its own customers and the number of firms it now services back books on behalf of. This represents a year-on-year doubling from the landmark £1bn reached almost exactly a year ago.
The growth in value of loans serviced has been matched by a comprehensive, near-threefold expansion of Pure’s Customer Account Servicing team from 9 members last year to 26 at present, as part of a wider commitment to continue providing market-leading service standards to customers throughout the duration of their lifetime mortgage. This has been mirrored by an expansion of the company’s Intermediary Sales team, ensuring that advisers and customers alike have easy access to all the assistance and support they could need from initial enquiries right through the lifetime of the plan.
Speaking of the developments, Pure Retirement’s Head of Service Delivery, Suzanne Latimer, says: "In a sector that’s becoming increasingly competitive being able to offer market-leading service standards is not only a key differentiator from our competitors, but also a point of pride. It’s a privilege to be heading a team that’s consistently demonstrating its dedication to providing exceptional service to our customers, and the recent expansion of our portfolio underlines the degree to which we’re trusted by the wider financial sector, and also validates our approach."
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