Pure Retirement’s Servicing Portfolio Surpasses £1bn
1st March 2019
For the first time in its history Pure Retirement is now servicing over 1£bn of loans, with its servicing element recently expanding exponentially as it’s developed into a key pillar of the organisation and in turn massively enhanced the wider business as a whole. In total, Pure Retirement can now boast a total of six partners who have their loans serviced by its dedicated in-house customer account servicing department, culminating in the landmark figure that it can now proudly announce.
As part of the department’s growth, Suzanne Latimer has recently been appointed Head of Service Delivery. Formerly Head of Operations, Suzanne has been a lynchpin of the Pure Retirement Family since the company’s formation, and her much-valued organisational skills will greatly benefit the servicing element as it continues to grow.
As well as appointing Andrew Clare as its new Head Of Operations the company has also added new members to its senior team to support product innovation, with John Wilson (Head Of Product Proposition) and Brendan Gilligan (Head Of Product Delivery) joining the ranks as the company seeks to continue reacting to changing customer trends and adapting accordingly.
Reflecting on the changes, Pure Retirement CEO Paul Carter says: "Hitting such a headline figure this early into the year is testament to the diligent team that we’re proud to have working for us, and a clear indicator that we’re not resting on our laurels after a landmark year. It reinforces the importance of our servicing division, and with Suzanne leading its development I’ve no doubt it’ll continue to grow. Similarly, the combined skills of Andrew, John and Brendan will allow us to continue to offer market-leading products and service standards in an increasingly competitive marketplace."