Contact us

Got a question? Our friendly team is always ready to assist you. Just reach out, and we'll get back to you as soon as possible.
For new customers, we only accept applications from fully qualified equity release advisers.

Existing customers

As a lifetime mortgage policyholder, you can quickly connect with a member of our customer service team using the contact details provided in your policy. Alternatively, you can use our contact form to reach out to us directly. You can use this form for questions on registering or accessing MyPure too, simply select "Other" for the field "What is your query regarding?".