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Chris Flowers

Hi I’m Chris, and I’m the head of intermediary sales at Pure Retirement. I have worked in the financial services industry since 2005, including working in equity release since 2011. I have previously been a successful Equity Release Adviser at Age Partnership and moved to Pure Retirement in 2014 where I have helped the organisation become an award-winning equity release market lender. As Head of Intermediary Sales, I have a passion for delivering a first class service, something which has been outlined by winning ‘Best BDM’ in 2017 at the Equity Release Awards and being instrumental in helping Pure to win ‘Best Provider-Adviser Support’ for three years running.

Head of Intermediary Sales

Hattie Tales

Hi I’m Hattie and I’m your National Account Manager at Pure Retirement. Before joining Pure in 2017 I worked for an equity release specialist law firm, giving me a really rounded knowledge of the equity release process. I have been in Business Development since 2013 and within the equity release since 2015. Since joining the sector I have been nominated for Best BDM at the Mortgage Solutions Equity Release awards twice and for the Financial Reporter Women’s Recognition Awards twice also. I live in Cheltenham, and I cover the whole of the UK in my Role as National Account Manager. I spend my time mainly on the road supporting my team of BDMs, attending face to face meetings and events with key accounts, networks and mortgage clubs as well as using video technology to keep in touch when times are busy. I have built my reputation by always being available and bringing new ideas to broker education, innovation and support and not being afraid to think outside the box to create an impact.

National Account Manager

Nicky Watkins

Hi I’m Nicky, I’m the Senior Relationship Manager at Pure Retirement. I have worked in the financial services industry since 2005, including 13 years at Halifax where I worked as a Banking Consultant, Manager and a Relationship Manager within the SME department. I joined Pure Retirement in 2018 as a Relationship Manager and progressed to a Senior Relationship Manager looking after our Key Accounts all over the UK. I am based at our Head Office in Leeds and can be contacted directly both by telephone, webchat and email. As Senior Relationship Manager I have a passion for delivering excellent customer service and building long lasting relationships with brokers. I pride myself on my extensive knowledge of Pure Retirement’s products and my ability to support brokers through the whole journey from pre-application to post-completion. I love working closely with my brokers and I am proud to work for such a forward thinking and innovative company.

Senior Relationship Manager

Inken Bushnell

Hi I’m Inken I have considerable experience in financial services and joined Pure Retirement in 2018 as a Relationship Manager – Key Accounts. During my time in this role I built up an extensive knowledge of Pure products and criteria, excellent customer service and built up some great relationships with brokers from key accounts. I have since progressed to a new role of Premier Relationship Manager, delivering a bespoke service to premier accounts. I am mostly office based but my new role brings new opportunities which will also see me out on the road visiting my premier accounts face to face. I pride myself on delivering an excellent service to my accounts, and maintain great lasting relationships with my brokers. I work closely with my brokers and I always make sure I do what I can to help push cases through and get the best outcomes. Although I have my own accounts, I am also happy to help with any queries from other firms and brokers, from pre-app enquires, product training, through to post-completion queries. You can contact me by phone or email and I will always endeavour to get back to you with a timely response.

Premier Relationship Manager

Jane Forshaw

Hi, I’m Jane, your Southern Business Development Manager at Pure Retirement. Living in Southampton puts me right in the middle of my patch and spending time out on the road whether in Cornwall or Kent – no journey is too long! Being field based means that face to face appointments with my advisers are always a priority, but being able to stay in touch through Zoom calls is an efficient way to keep in touch when times are busy. I have considerable experience working in the financial services industry within specialised markets such as legal and medical and additionally throughout this time, I worked in business development and PR consultant roles across the South East and the South West. I have been a BDM within the equity release industry since 2018 and I love working closely with my advisers and meeting new advisers to welcome them into an industry that is continuing to grow and innovate.

Business Development Manager (South)

Daniel Crowther

Hi I’m Daniel, and to me, a good relationship and good rapport are the foundations for good customer service. I always strive to achieve the best outcome for my advisers, and I have extensive knowledge of our underwriting and post completion processes from my time on those respective teams at Pure. I look after the North of England, all of Scotland and Northern Ireland as well as taking care of Responsible Life. I communicate mainly over the phone and can be reached directly. If I am not available please leave me a message so I can get back to you. During the lockdown period I have become increasingly reliant on meeting over Zoom/Teams. I conduct training, catch ups, Introductions and product overviews/refreshers over Zoom/Teams. Despite all this I am happy to communicate over whichever medium you prefer.

Telephone BDM (North)

Nakita Moss

Hello! Nice to meet you. I’m your Telephone BDM for the Southern region. I have worked in the financial services industry for over seven years and my background is in sales and Business Development. I have worked for companies such as Lloyds Banking Group, Yorkshire Building Society & Accord Mortgages, during which I gained experience of working closely with BDM’s, building great relationships with intermediaries and helping increase business market share. My goal is to build long lasting relationships and I’m always interested in finding out more about you as an individual. I will always endeavour to make sure I achieve the best outcome for you in any scenario and I believe this is fundamental in building trust between advisers and lenders. You can contact me by phone, email or even have a catch up with me via Teams & Zoom! I have definitely enjoyed being able to engage with many more advisers over the lock down period by offering zoom meetings! If you’d like to set up a meeting please don’t hesitate to get in touch. I am also available for you to call/email for any general pre app queries you may have.

Telephone BDM (South)

Daniel Edmondson

Hi I’m Daniel, I am the BDM of the North at Pure Retirement. I am relatively new to financial services and have worked with Pure Retirement since 2019. Previous roles within the company include Telephone BDM covering both the North and more recently the South West and Midlands, and prior to this I have been involved in property, B2B sales and FMCG. In my short time within the equity release industry I have shown my ability to provide exceptional support and service to my contacts which has stood me in good stead for the progression I have received so far. I am responsible for the North of England, Scotland and Northern Ireland and more than prepared to come and see you all in person. I am personally based in West Yorkshire/Leeds and have the capacity to not only see you face-to-face but also via Zoom which has been ever apparent during the pandemic.

Business Development Manager (North)

Megan Dutton

Hi, I’m Megan and I joined Pure in January 2020. I am responsible for managing the Telephony based sales team. I have built up a wealth of experience in Sales Management and customer service over the last 10 years working for various global organisations. Starting my career in management at HSBC leading teams to success, I have worked in a variety of industries and bring my knowledge and experience gained to Pure retirement. I ensure the team are fully equipped to help and support our brokers in my day to day role through the quality coaching and support I provide.

Sales Manager

Danielle Lunn

I have worked within the Equity Release industry for 3 years previously at Age Partnership and now at Pure Retirement gaining my experience in multiple areas of the business. I have obtained a wealth of knowledge from providing fantastic service to clients, solicitors, brokers and lenders. I am now progressing my career at Pure Retirement as a Relationship Manager – Key Accounts.

Relationship Manager

Anna Thompson

Hi I’m Anna, the Central Business Development Manager for Pure Retirement. I cover the middle band of the country, from Southend-on-Sea across to Wales and up to Doncaster and Sheffield. I have been in financial services since 2012 and advising since 2014. This afforded me experience of a variety of market areas including residential mortgages, high net worth financing and equity release. I’ve loved working as an adviser and the ability to help clients in a variety of different situations achieve their goals. The same reasons bought me to Pure Retirement, a company offering fantastic service and a bespoke approach to broker relationships is an exciting opportunity for me, especially having seen the process from a broker’s perspective.

Business Development Manager (Central)

Karen Banks

Hi I’m Karen, I’m the Telephone BDM for the Central region with over 10 years’ experience working in the financial services industry, including time in the home insurance department at Lloyds banking group and most recently working as an office-based BDM for the Leeds building society for 5 years. I moved to Pure Retirement in May 2020 as a telephone-based BDM and am now specialising in the Equity Release market which I am really enjoying. I am office based so mostly communicate via telephone, email and Webchat however more recently I have started to conduct more face to face meetings via Zoom which has been enjoyable. I believe in offering great service & support to my brokers and enjoy getting a great outcome for both my brokers and customers alike.

Telephone BDM (Central)

Anna McQuire

Hi, I’m Anna. I’ve joined the Pure Retirement team as Telephone BDM for the South West region after working as a Telephone BDM at a local Building Society for a number of years, where I gained a wealth of experience and knowledge in financial services. I’ll use this expertise to help you gain a better understanding of Pure’s products in order to find the right lifetime mortgage for your clients. I pride myself on building long lasting, meaningful relationships and I’m looking forward to getting to know you and exploring how we can tailor our service to you. As your office-based BDM you can contact me during office hours by telephone and email, or we can arrange virtual meetings and training through Zoom or Teams if preferred

Telephone BDM (South West)

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