Customer support tools
Count On Us to Deliver Exceptional Customer Service
We're here to support your clients every step of the way with our customer support tools. These resources have been designed to ensure they make the most of their later life journey.
Supporting 80,000+ customers
Choose the tools that help your customer’s experience
Protecting clients' interests with consumer duty
Delivering best outcomes for customers lies at the heart of what we do and how we can support you. Find out how our products are created, what makes them suitable for retirement planning, and how they can meet the needs of later life borrowers.
Learn more about consumer duty
Rely on a team specialised in later life customer service
Our award-winning customer care provides you with peace of mind by letting you know what type of service your clients will receive after their lifetime mortgage application. As specialists in later life lending, we are trained to support the over-55s audience and their individual borrowing needs.
Learn more about customer care
Giving customers the freedom to self-manage with MyPure
MyPure is our user-friendly online account management platform, enabling lifetime mortgage customers to independently manage and review their plans online. Discover the full features and benefits of this customer platform and how it supports your customers post-completion.
Learn more about MyPure
