MyPure
Online Account Management
Introducing MyPure, the user-friendly online account management platform designed exclusively for our lifetime mortgage customers. With MyPure, our lifetime mortgage customers can effortlessly self-manage crucial elements of their plan anytime and from any device - be it a smartphone, tablet, or PC.
MyPure features
What are the key benefits?
Live updates
Real-time updates to their mortgage account balance, with downloadable annual statements.
Easy annual COCO
Submit their annual Certificate of Continued Occupancy online, offering an alternative to postal forms.
Online queries
Issue queries directly through the platform, as well as having access to a suite of FAQs and useful documents.
Simple drawdowns
On drawdown lifetime mortgages, the ability to submit cash release requests directly through the MyPure platform and eliminate the need for postal forms.
Optional payments
The ability to make ad hoc optional payments directly through MyPure and set up recurring ones through standing orders or Direct Debits.
Innovative technology
How we use technology to help customers
As lifetime mortgage specialists, we understand that our customer base is the most tech-savvy that they’ve ever been, and they’re increasingly looking for the same levels of technological innovation from their equity release provider that they receive from other financial services industry. Learn more about recent trends and how they’re shaping what we offer our customers.
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"I set myself up on the portal without issue. I find it very easy to use and think Pure is a brilliant company for offering this as an option."
Mr Grieve, MyPure user
Registration
How do customers register?
We've designed the customer registration journey to be the perfect mix of simplicity and security. It offers both an easy opt-in journey and the peace of mind that appropriate measures have been taken to confirm and protect their identity. To register, customers simply need to:
Click through to the new customer registration section
Fill in their details, at which point we’ll verify them through activation codes
Our Customer Account Servicing team will remain on hand to assist customers in setting up an account. Alternatively see our frequently asked questions below.
If you’re looking for additional information to pass on to your customers, our customer-focused MyPure page gives customers a helpful overview of the benefits of MyPure and how to make the most of its features.
MyPure frequently asked questions
Explore our concise yet comprehensive FAQs, designed to address the most relevant questions that may arise when discussing our online management platform with customers.
No, the platform will always be completely free of charge.
Yes, rest assured that we will continue to send physical copies of important documents. Annual statements can be viewed online, and in the future we plan to offer a paperless opt-in option.
Certainly! MyPure serves as a seamless extension of our Customer Service Team. Our dedicated team remains available during office hours to provide any necessary support and assistance.