Customer Account Servicing

Gemma Grove

I’m the Servicing Team Manager at Pure Retirement. I’ve been working here for almost 2 and half years now. My team are responsible the ongoing servicing of all of our customer’s accounts after the mortgage completes. The work we do is extremely varied as we can be looking at further borrowing applications, partial redemptions, porting applications and much more on a daily basis. I really enjoy working with my team to resolve complex issues and the commitment they show to giving great service to our customers is fantastic. Outside of work, I like going out for meals and drinks with friends or catching the latest films out at the cinema.

Michelle Hawley

I have been working at Pure for 18 months now. I am an underwriter at Pure and also work in the servicing team. The thing I most enjoy is the fact that we provide excellent customer service. We are rewarded for working hard and I do not feel that we are just another number. We are appreciated. I am married to Dean and have two boys Mathew who is 27 and Lewis who is 17. In my spare time I have just taken up cycling which is great fun and a good way to keep fit. Although, I won’t be doing the tour de France any time soon there is nothing better than been out in the fresh air burning those calories.

Laura Baxter

I have worked in mortgages for 12 years and joined Pure in October last year. I’m on the servicing team and enjoy the variety of work from underwriting applications to dealing directly with customers who want to port their lifetime mortgage. Working at Pure is totally different to what I&rqsuo;m used to as it is a smaller company. However, you do feel valued here and everyone works well together. Outside of work I like spending time with my son, going out with friends, doing boot camps and doing random things like skydiving, I am always looking for a challenge.

Calvin Shaw

I really enjoy working in an environment where everyone helps each other and supports each other continuously. Love the way we are all rewarded for the success of the company and for the hard work we all put in. It’s also the small touches of thanks and treats from the seniors and management that make it all worthwhile. Outside of work I can be found taxiing my kids around North Yorkshire to gym comps and football matches, and sometimes, when the weather allows, I can be found hacking it round Fulford Golf Club or at Headingley watching the Rhinos.

Gemma Nash

My backword is mortgage litigation which I did for 10 years at YBS. Since then I have done various forms of complaints management, including a brief period of being a self-employed contractor. Outside of work, I enjoy holidays and entertaining my step son on the weekends!

Beth Lavin

I have recently joined the Pure team, coming from a remortgage background. Being part of such a warm and energetic team from the get-go was a wonderful welcome to the company and as the team and company continue to grow, I look forward to being part of such a forward-thinking and ambitious business. In my spare time, I enjoy exploring stately homes, string-based classical music and whipping up a croquembouche or 7.

Rachel Peatfield

I have worked in mortgages at a high street bank for 4 years and joined Pure Retirement in June 2018 to seek new challenges and use my existing knowledge to be part of such a fast growing business. I am part of the brand new completions team and I enjoy the different tasks the role has to offer and being part of a new and exciting team. In my short time within the company I have already seen what a friendly and welcoming business it is to work for and I am excited about my future within the company. In my spare time I am usually found rushing around after my 10 month old daughter and taking her to groups or if I am lucky enough to find some free time, I enjoy going out for meals and trying new restaurants.

Dawn Dunbar

I have worked in Fraud & Disputes for the last 12 years at a high street bank. I am looking for a new challenge away from a Call centre environment. My son Harry is 18, he wants to be an Engineer and has just been offered a place in London, my daughter Emily is 16, she just wants to be a Kardashian!!I split myself between Leeds and Rotherham as this is where my boyfriend Bryan lives. I have a Golden Retriever called Hugo, I love red wine, Gin and holidays.

Leanne Richards

Working at Pure is all about great people, great customer service & a great atmosphere! All the above is something I feel passionate about & is what attracted me to the Underwriting Role in the first place. Getting involved with an application from start to finish gives me complete job satisfaction!

Daniel Crowther

I’m fairly new to the company but from my first couple of weeks I can see myself embedding into this culture very well. It is great to finally be working in a relaxed and friendly office, and one I feel gets the best out of the employees. Outside of the office you can usually find me in the kitchen, as I am an avid chef, and gastronomer. On most days you will usually find me in the gym, deadlifting small vehicles and looking at myself in the mirrors, and then the rest of this time I will probably consuming some sort of Cabernet Sauvignon as long as it pre-dates 2010 (That’s my cut off).

Joanne Longbottom

I have worked in financial services for about 21 years with a short deviation into waste management but this wasn’t for me. My main role in life has been raising my children, however they’re all grown up now so I have a lot more time to fill, my weekends are usually spent going out for long walks with my dog - Peppa, I love being outside in the fresh air.

Jodie Hollingdrake

I have recently joined Pure and also recently relocated to Leeds. My background has mainly been within Finance roles. I am enjoying my new role in the Servicing team so far and have been made to feel very welcome. In my spare time I love to travel and spend time with my pooch Roo who is a miniature Dachshund/Beagle.

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