Customer Account Servicing

Gemma Grove

My current position is as Customer Account Technical Manager, and the team I work with are responsible the ongoing servicing of all of our customer’s accounts after the mortgage completes. The work we do is extremely varied as we can be looking at further borrowing applications, partial redemptions, porting applications and much more on a daily basis. I really enjoy working with my team to resolve complex issues and the commitment they show to giving great service to our customers is fantastic. Outside of work, I love spending time with friends, family and my cat Carl.

Michelle Hawley

I have been working at Pure for 18 months now. I am an underwriter at Pure and also work in the servicing team. The thing I most enjoy is the fact that we provide excellent customer service. We are rewarded for working hard and I do not feel that we are just another number. We are appreciated. I am married to Dean and have two boys Mathew who is 27 and Lewis who is 17. In my spare time I have just taken up cycling which is great fun and a good way to keep fit. Although, I won’t be doing the tour de France any time soon there is nothing better than been out in the fresh air burning those calories.

Laura Baxter

I have worked in mortgages for 12 years and joined Pure in October last year. I’m on the servicing team and enjoy the variety of work from underwriting applications to dealing directly with customers who want to port their lifetime mortgage. Working at Pure is totally different to what I&rqsuo;m used to as it is a smaller company. However, you do feel valued here and everyone works well together. Outside of work I like spending time with my son, going out with friends, doing boot camps and doing random things like skydiving, I am always looking for a challenge.

Calvin Shaw

I really enjoy working in an environment where everyone helps each other and supports each other continuously. Love the way we are all rewarded for the success of the company and for the hard work we all put in. It’s also the small touches of thanks and treats from the seniors and management that make it all worthwhile. Outside of work I can be found taxiing my kids around North Yorkshire to gym comps and football matches, and sometimes, when the weather allows, I can be found hacking it round Fulford Golf Club or at Headingley watching the Rhinos.

Julie Slinger

I joined Pure in June 2015 from Barclays. There is good atmosphere and great teamwork, I feel that everyone is working towards the same goals and have enjoyed being involved in the IIP project. In my spare time I love going to the cinema, eating out and watching Liverpool FC. I have just started a dance exercise class, l love beach holidays and have booked to go to Santorini this year.

Beth Lavin

Since joining Pure as a member of the Mortgage Application Support Team in 2017 I have moved into our Customer Account Servicing Team, where I proudly contribute to servicing over 1 billion pounds’ worth of lending. In my spare time, I enjoy exploring stately homes, string-based classical music and whipping up a croquembouche or 7

Rachel Peatfield

Since graduating from University and having a brief career in retail and education, I found myself in the financial industry and have worked in this sector for 5 years now. I joined Pure in 2017 on the Completions Team and have since progressed to be the Quality Assessor for the Customer Accounts Servicing Team. I love the challenges and learning opportunities that my role brings and how everyday can be different and I am excited to build a future within the company. I have a young daughter so most of my free time is spent at soft play areas or having picnics in the park and trying to cram as much quality time in with her as possible. I also enjoy trying new restaurants and attending comedy gigs with my partner and having cocktails with the girls.

Dawn Dunbar

I have worked in Fraud & Disputes for the last 12 years at a high street bank. I am looking for a new challenge away from a Call centre environment. My son Harry is 18, he wants to be an Engineer and has just been offered a place in London, my daughter Emily is 16, she just wants to be a Kardashian!!I split myself between Leeds and Rotherham as this is where my boyfriend Bryan lives. I have a Golden Retriever called Hugo, I love red wine, Gin and holidays.

Leanne Richards

Working at Pure is all about great people, great customer service & a great atmosphere! All of these are something I feel passionate about & is what attracted me to the Customer Account Manager Role in the first place.

Daniel Crowther

I’ve been working for Pure since 2017 and in my time here I can safely say that I have developed into a role model for all my colleagues. I enjoy working here, as the atmosphere is friendly and welcoming, and the work is rewarding. I spend most of my spare time either training In Brazilian Jiu-Jitsu #SnappinNecks&CashinCheques or honing my skills as an at home chef. However my true calling and passion in life, is day drinking with the lads. A little known fact about me, is that I Co-wrote The song Escape (The Pina Colada Song) with Robert Holmes.

Joanne Longbottom

I have worked in financial services for about 21 years with a short deviation into waste management but this wasn’t for me. My main role in life has been raising my children, however they’re all grown up now so I have a lot more time to fill, my weekends are usually spent going out for long walks with my dog - Peppa, I love being outside in the fresh air.

Jodie Hollingdrake

I have recently joined Pure and also recently relocated to Leeds. My background has mainly been within Finance roles. I am enjoying my new role in the Servicing team so far and have been made to feel very welcome. In my spare time I love to travel and spend time with my pooch Roo who is a miniature Dachshund/Beagle.

Daniel Armitage

Come from Leeds building society working there for 2 and a half years as well as working for a financial adviser for a year and 3 months. I have only been at pure for 2 weeks and can safely say it is the best place I have worked at so far as everyone is so helpful and there doesn’t seem to be any sort of divide between any of the teams. My long term goal is to go back in to Financial Advice as an Adviser. A fact about me is that I am known by my mates as the worst dancer of the group, I’m that bad there’s actually an Instagram page dedicated to it.


Scary to think but I have worked in Financial Services sector for over 30 years. During this time, I have worked for a number of high street banks in various roles which includes branch work, coaching roles, share dealing, team management, mortgage advising. In March 2017, I took 6 months out to fulfil an ambition to work for various charities which include Marie Curie, Shelter and Guide Dogs as a fundraiser. I joined Age Partnership August 2017 working in the call Centre and qualified as an Equity Release Advisor. I was ready for a new challenge and so moved over to Pure Retirement in June 2019 as part of the Customer Account Servicing Team. Early days, but loving the role and the team already! I am married to Andy and have one son Ben who is 17 and 3 step children! In my spare time, I love the being outdoors and would love to travel and see the world. Over the years Andy and I have completed lots of challenges including the London Marathon in 2014, climbed Snowden, Yorkshire 3 peaks and Ben Nevis all for charity. I still have a desire to climb Scarfell Pike ... maybe next year!

Annabel Taylor

I’ve now been in financial services for four years and before joining Pure I was working as a Mortgage Adviser. My role at Pure involves the servicing of existing Lifetime Mortgages which means every day is very different. Prior to moving into financial services I’ve worked in a variety of different industries including journalism, Heritage and more recently, the Church of England. I like to fill my spare time with lots of hobbies and I’ll usually be either hiking with my dog, Pip, travelling around the UK exploring medieval sites or frequenting vintage fairs.

Oliver Turner

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