Client Scenarios

Whatever your client’s situation, we have something that could help. Client scenarios are examples only. Product recommendations to your customers must be based on the full advice process as usual with advice tailored to their specific needs.

Working Towards Retirement

Age 55 - 64, Property £170k+

Client Profile

  • Married or divorced
  • Employed
  • Very little savings
  • Most of friends have finished paying mortgages

Key Needs

  • Want to repay mortgage
  • Want to repay credit cards and loans
  • Maximum release ideal

Products to Consider

Heritage Range

Heritage Range logo
With mid to high LTVs and lump sum or drawdown available, ERC free partial repayments are allowed, along with a choice of either Fixed or Variable ERCs.

Fixtures:

  • Choice of Fixed or Variable (GILT based) ERCs
  • ERC free partial repayments allowed
  • Mortgage Porting available
  • ERC exemption for joint plans on death of the first customer

Loans from:

£10,000 - £1 million

Extras:

  • Drawdown facility available
  • Free valuation for initial advances for properties up to £2 million
  • Legal fees contribution as standard
  • 2% cashback available
  • Heritage Freedom option - allows up to 20% or 40% ERC free overpayments

LTVs:

23.50% to 56.00%

Property Value:

£70k – No maximum
*** refer to Pure if over £2m

Available to clients aged:

55 to no max

Comfortable Empty Nesters

Age 55 - 64, Property £200k+

Client Profile

  • Married
  • Retired or employed
  • Some savings
  • Starting to look at longer holidays further afield

Key Needs

  • Holiday and home improvements funds
  • Something to leave to family
  • Least impact to estate
  • Partial repayments

Products to Consider

Classic Range

Introducing Classic Flexible Pricing offering customers a personalised quote based on several factors including age, loan amount, property type and postcode. The flexible pricing option is available on two new products, Classic Lumpsum Flex and Classic Drawdown Flex.

Classic Range logo
Offering some of the lowest lifetime mortgage rates in the market and a unique, personalised quote depending on the clients exact borrowing requirements. Direct debits available helping customers schedule up to 12 repayments per year, from the product’s allowance of 10% ERC-free partial repayments. Limited Distribution Panel.

Fixtures:

  • Personalised quote based on loan amount, age, property value, property type and location
  • Fixed ERCs
  • ERC free partial repayments allowed
  • Downsizing protection
  • Mortgage Porting available
  • ERC exemption for joint plans on death of the first customer

Loans from:

£10,000 - £1 million
Up to £2 million for Elite products

Extras:

  • Drawdown facility available
  • Free valuation for initial advances for properties below £2 million
  • Arrangement fee free option
  • Monthly direct debits available for partial repayments

LTVs:

Maximum LTVs: 27% - 54% depending on age

Property Value:

£125,000 - £2 million for standard range (refer over £1 million)
No maximum property value for Elite products

Available to clients aged:

55 to 84

Heritage Freedom Range

Heritage Freedom Range logo
Freedom 20 and Freedom 40 allow up to 20% or 40% ERC free optional repayments, and 12 payments can be made within a year. Both come with fixed ERCs, and a choice of either lump sum or drawdown facilities.

Fixtures:

  • ERC free repayments up to 20% or 40% of advances
  • Fixed ERCs
  • Mortgage Porting available
  • ERC exemption for joint plans on death of the first customer

Loans from:

£10,000 - £1 million

Extras:

  • Drawdown facility available
  • Free valuation
  • Legal fees contribution as standard

LTVs:

23.50% to 53.50%

Property Value:

£70k – No maximum
**** refer to Pure if over £2m

Available to clients aged:

55 to 80

Moneyed Managers

Age 55 - 64, Property £300k+

Client Profile

  • Married, single or divorced
  • Employed
  • Looking to retire soon
  • Good pensions and some savings

Key Needs

  • Want to repay mortgage
  • Want to keep strong control of finances
  • Maximum release
  • Partial repayments

Products to Consider

Heritage Freedom Range

Heritage Freedom Range logo
Freedom 20 and Freedom 40 allow up to 20% or 40% ERC free optional repayments, and 12 payments can be made within a year. Both come with fixed ERCs, and a choice of either lump sum or drawdown facilities.

Fixtures:

  • ERC free repayments up to 20% or 40% of advances
  • Fixed ERCs
  • Mortgage Porting available
  • ERC exemption for joint plans on death of the first customer

Loans from:

£10,000 - £1 million

Extras:

  • Drawdown facility available
  • Free valuation
  • Legal fees contribution as standard

LTVs:

23.50% to 53.50%

Property Value:

£70k – No maximum
**** refer to Pure if over £2m

Available to clients aged:

55 to 80

Wealthy Senior Executives

Age 58 - 72, Property £600k+

Client Profile

  • Married
  • Employed, self-employed or retired
  • Substantial savings
  • Long haul holidays

Key Needs

  • Want financial freedom and to repay mortgage if they still have one
  • Wide property criteria
  • Holiday funds
  • Maximum release ideal

Products to Consider

Sovereign Range

Sovereign Range logo
Offering wide ranging underwriting criteria, and accommodating higher loan and property value requirements. Direct debits available helping customers schedule up to 12 repayments per year, with a 10% ERC-free partial repayment allowance.

Fixtures:

  • ERC-free partial repayments allowed
  • Fixed ERCs
  • Downsizing protection
  • Mortgage Porting available

Loans from:

Loans from: £10,000 - £2 million.
* Refer if over £1 million

Extras:

  • Drawdown facility available
  • Free valuation for initial advances for properties below £2 million
  • Legal fees contribution as standard
  • 3% cashback available
  • Monthly direct debits available for partial repayments

LTVs:

3.50 – 52%

Property Value:

£70k – no maximum
** refer to Pure if over £6 million

Available to clients aged:

55 to 90 (dependent on product)

Retiring in Luxury

Age 66 - 80, Property £500k+

Client Profile

  • Married
  • Retired
  • Substantial Savings
  • Beautiful home consistently improving

Key Needs

  • Wide property criteria
  • Funding for home improvements and gifting to the family
  • Least impact to estate
  • Option for partial repayment would be nice but not essential

Products to Consider

Sovereign Range

Sovereign Range logo
Offering wide ranging underwriting criteria, and accommodating higher loan and property value requirements. Direct debits available helping customers schedule up to 12 repayments per year, with a 10% ERC-free partial repayment allowance.

Fixtures:

  • ERC-free partial repayments allowed
  • Fixed ERCs
  • Downsizing protection
  • Mortgage Porting available

Loans from:

Loans from: £10,000 - £2 million.
* Refer if over £1 million

Extras:

  • Drawdown facility available
  • Free valuation for initial advances for properties below £2 million
  • Legal fees contribution as standard
  • 3% cashback available
  • Monthly direct debits available for partial repayments

LTVs:

3.50 – 52%

Property Value:

£70k – no maximum
** refer to Pure if over £6 million

Available to clients aged:

55 to 90 (dependent on product)

Classic Range

Introducing Classic Flexible Pricing offering customers a personalised quote based on several factors including age, loan amount, property type and postcode. The flexible pricing option is available on two new products, Classic Lumpsum Flex and Classic Drawdown Flex.

Classic Range logo
Offering some of the lowest lifetime mortgage rates in the market and a unique, personalised quote depending on the clients exact borrowing requirements. Direct debits available helping customers schedule up to 12 repayments per year, from the product’s allowance of 10% ERC-free partial repayments. Limited Distribution Panel.

Fixtures:

  • Personalised quote based on loan amount, age, property value, property type and location
  • Fixed ERCs
  • ERC free partial repayments allowed
  • Downsizing protection
  • Mortgage Porting available
  • ERC exemption for joint plans on death of the first customer

Loans from:

£10,000 - £1 million
Up to £2 million for Elite products

Extras:

  • Drawdown facility available
  • Free valuation for initial advances for properties below £2 million
  • Arrangement fee free option
  • Monthly direct debits available for partial repayments

LTVs:

Maximum LTVs: 27% - 54% depending on age

Property Value:

£125,000 - £2 million for standard range (refer over £1 million)
No maximum property value for Elite products

Available to clients aged:

55 to 84

State Pensioners

Age 75 - 84, Property £150k+

Client Profile

  • Widowed or married
  • Retired
  • Most of income goes on mortgage and bills
  • Want to spruce up house they spend a lot of time in

Key Needs

  • Free property valuation, no arrangemement fee if possible
  • Low rates
  • Repay mortgage
  • Home improvements with any remaining funds

Products to Consider

Classic Range

Introducing Classic Flexible Pricing offering customers a personalised quote based on several factors including age, loan amount, property type and postcode. The flexible pricing option is available on two new products, Classic Lumpsum Flex and Classic Drawdown Flex.

Classic Range logo
Offering some of the lowest lifetime mortgage rates in the market and a unique, personalised quote depending on the clients exact borrowing requirements. Direct debits available helping customers schedule up to 12 repayments per year, from the product’s allowance of 10% ERC-free partial repayments. Limited Distribution Panel.

Fixtures:

  • Personalised quote based on loan amount, age, property value, property type and location
  • Fixed ERCs
  • ERC free partial repayments allowed
  • Downsizing protection
  • Mortgage Porting available
  • ERC exemption for joint plans on death of the first customer

Loans from:

£10,000 - £1 million
Up to £2 million for Elite products

Extras:

  • Drawdown facility available
  • Free valuation for initial advances for properties below £2 million
  • Arrangement fee free option
  • Monthly direct debits available for partial repayments

LTVs:

Maximum LTVs: 27% - 54% depending on age

Property Value:

£125,000 - £2 million for standard range (refer over £1 million)
No maximum property value for Elite products

Available to clients aged:

55 to 84

Cautious Older Pensioners

Age 75 - 84, Property £200k+

Client Profile

  • Married or widowed
  • Retired
  • Some savings, risk averse
  • UK holidays

Key Needs

  • Want to repay mortgage
  • Small holidays with any remaining funds
  • Fixed ERCs
  • Partial repayment options for control of finances

Products to Consider

Classic Range

Introducing Classic Flexible Pricing offering customers a personalised quote based on several factors including age, loan amount, property type and postcode. The flexible pricing option is available on two new products, Classic Lumpsum Flex and Classic Drawdown Flex.

Classic Range logo
Offering some of the lowest lifetime mortgage rates in the market and a unique, personalised quote depending on the clients exact borrowing requirements. Direct debits available helping customers schedule up to 12 repayments per year, from the product’s allowance of 10% ERC-free partial repayments. Limited Distribution Panel.

Fixtures:

  • Personalised quote based on loan amount, age, property value, property type and location
  • Fixed ERCs
  • ERC free partial repayments allowed
  • Downsizing protection
  • Mortgage Porting available
  • ERC exemption for joint plans on death of the first customer

Loans from:

£10,000 - £1 million
Up to £2 million for Elite products

Extras:

  • Drawdown facility available
  • Free valuation for initial advances for properties below £2 million
  • Arrangement fee free option
  • Monthly direct debits available for partial repayments

LTVs:

Maximum LTVs: 27% - 54% depending on age

Property Value:

£125,000 - £2 million for standard range (refer over £1 million)
No maximum property value for Elite products

Available to clients aged:

55 to 84

Heritage Freedom Range

Heritage Freedom Range logo
Freedom 20 and Freedom 40 allow up to 20% or 40% ERC free optional repayments, and 12 payments can be made within a year. Both come with fixed ERCs, and a choice of either lump sum or drawdown facilities.

Fixtures:

  • ERC free repayments up to 20% or 40% of advances
  • Fixed ERCs
  • Mortgage Porting available
  • ERC exemption for joint plans on death of the first customer

Loans from:

£10,000 - £1 million

Extras:

  • Drawdown facility available
  • Free valuation
  • Legal fees contribution as standard

LTVs:

23.50% to 53.50%

Property Value:

£70k – No maximum
**** refer to Pure if over £2m

Available to clients aged:

55 to 80

Solitary Seniors

Age 75 - 85, Property £200k+

Client Profile

  • Widowed or divorced
  • Retired
  • Average savings, would like to worry less about bills
  • Enjoy spending time with grandchildren

Key Needs

  • Repayment of mortgage and or credit cards
  • Want to gift to family
  • Free property val, fees packages, cashback if possible
  • Maximum release

Products to Consider

Heritage Range

Heritage Range logo
With mid to high LTVs and lump sum or drawdown available, ERC free partial repayments are allowed, along with a choice of either Fixed or Variable ERCs.

Fixtures:

  • Choice of Fixed or Variable (GILT based) ERCs
  • ERC free partial repayments allowed
  • Mortgage Porting available
  • ERC exemption for joint plans on death of the first customer

Loans from:

£10,000 - £1 million

Extras:

  • Drawdown facility available
  • Free valuation for initial advances for properties up to £2 million
  • Legal fees contribution as standard
  • 2% cashback available
  • Heritage Freedom option - allows up to 20% or 40% ERC free overpayments

LTVs:

23.50% to 56.00%

Property Value:

£70k – No maximum
*** refer to Pure if over £2m

Available to clients aged:

55 to no max

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