Lifetime mortgage lender Pure Retirement has seen its overall loan portfolio swell to over £4bn, as part of a prolonged and consistent period of growth. The latest milestone follows on from hitting a £1bn portfolio size in 2019, £2bn in 2020, and £3bn in 2021, and underlines the lender's position as the equity release market's loan servicer of choice.
This latest achievement comes amid a continuing period of expansion for the company, with a 27% increase in headcount year-on-year, and the ongoing development of the equity release sector's largest Intermediary Sales team to ensure market-leading levels of adviser support during the application process.
As part of this growth, the lender has also invested heavily in training and development provision for its staff, culminating in the creation of its own in-house academy for its new Operations and Customer Account Servicing staff, building a clear and dedicated learning pathway for the organisation's key operational areas and ensuring best outcomes for advisers and end customers.
The lender has also been recognised in HRH The Princess Royal's Training Awards, which recognises organisations with outstanding training and skills development programmes, proven to have significant positive impact on their business or their staff. Pure Retirement were singled out for their delivery of resilience and wellness workshops, which aimed to tackle mental health and wellbeing challenges emerging from the Covid-19 pandemic and resulted in enhanced employee engagement and reduced sickness absence.
Speaking of these recent achievements, CEO Paul Carter says: “The latest expansion of our loan book to £4bn, and our 14% market share, are headline figures that highlight our commitment to innovation and service. The recent integration of several third-party loan books has proven that we're increasingly seen as the loan servicer of choice among the ever-growing growing equity release market, and we will continue to provide gold-standard service to all of our stakeholders going forward.
Of course, this can't happen without investment in people and, as we've grown our headcount, we've also developed our training and development provision. It's important for us to ensure that our teams not only have the knowledge and capability to provide best outcomes, but also the support to help them tackle the mental health challenges that can be caused by the current changing landscape. To have our efforts recognised by the HRH The Princess Royal's Training Awards is hugely important to us as we continue to expand in a sustainable way that keeps both our people and our customers at the forefront of everything we do.”
This website is not intended or approved for customer use. Return to our customer website.